Brockbank Lane Sequence Script Service Privacy Notice

Brockbank Lane Sequence Script Service respects your privacy and we will only use your information in the way we describe in this notice. When using your information we aim to be fair and transparent, and to follow our obligations under UK data protection laws. Dancing Pigeon Limited t/a Brockbank Lane is the data controller for the purpose of GDPR. Our address and contact details can be found on the Contact Page – www.brockbanklane.com/contactus.aspx .

Collecting your information

We collect your information directly from you when you fill in membership application or renewal forms, set up a Request Account, or correspond with us by phone, email or post. You can give us your information using paper forms or online forms. The information you give us may include your contact details (name, address, telephone number, email address) and venue details (contact name, address, telephone number, email address). We may also collect your information via our payment service provider (PayPal). We collect and store information about transactions, such as purchases, carried out between us.

When you purchase a product or service from us, we or our payment service provider (PayPal) will collect payment information. We do not store any credit or debit card details.

Our website

When you use our website we may collect information about you, in particular your IP (Internet Protocol) address, by using cookies. We use this information to improve your web experience. Cookies help us to recognise you when you return to the website, and they may also help you to login securely to our web-based services. For more detail about how we use cookies please go to our Cookie Policy www.brockbanklane.com/cookiepolicy.htm.
We may also collect information about how you interact with the website via server logs. We use this information to help offer technical support with your online account, improve your web experience and protect our rights.
Our website might contain links to other websites such as payment sites, partners, and advertisers. If you follow links to other websites please review the privacy policy for each site because we are not responsible for information you share on those sites.

Using your information

Your information is used for administering your account, subscriptions, members’ services and for fulfilling product orders.
We use your information when you first apply to become a member of Brockbank Lane Sequence Script Service and then to administer and renew your membership, and provide you with member benefits. For request account holders we use your information to administer your account. Your information is used in these ways to fulfil a contract we are about to, or have entered into with you.

We might use your information to contact you regarding your account, subscriptions, member benefits or transactions. We will not sell your information to another organisation.

Sharing your information

We share your information with IT companies who help operate and host our website and with payment service companies who enable us to take card/PayPal payments.
We will not share your information with other third parties, unless such disclosure is necessary to:
(a) comply with legal process (such as a court order) or other legal requirements of any governmental authority;
(b) protect our rights or property;
(c) enforce our Membership Agreement located at www.brockbanklane.com/membership.aspx and incorporated herein by reference;
(d) protect the interest of users of the site, other than you, or any other person;
(e) protect the interests of Brockbanklane.com’s content providers; or
(f) operate or conduct maintenance and repair of our services or equipment, as authorized by law.

Security for your information

Your information is held securely by us. We have taken all reasonable steps, and have in place appropriate security measures, to protect your information. Your information is not stored or transferred outside the European Economic Area.

Data Retention

We will only retain your information for as long as necessary to fulfil the purposes it was collected for (including accounting and legal requirements).

Your rights

You may ask us not to process your information for marketing purposes.
You are entitled to a copy of the information we hold about you, and to ask us to correct any inaccuracies.
You may ask us to stop using your information, and to delete it, although we maintain a skeleton set of your information. If you ask us to do this we will not be able to continue our contract with you.
You may make a complaint to the Information Commissioner (www.ico.org.uk).

This privacy notice was last updated on 24th May 2018. From time to time we may update this privacy notice to reflect changes in the law/our business by posting a new version on our website. You should occasionally check this page to ensure you are aware of the current notice.

Delivery Policy

Goods will be sent by Royal Mail on the same day as we receive order.

Cancellation/Returns

You have a right to cancel your subscription within 24 hours and receive a refund. After this period, no refunds for subscriptions are available. If you have purchased any product and are not happy with it then please contact us within 7 days on 01295 262153 or by e-mail to info@bblane.co.uk